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Privacy Policy

Last updated

4 March 2024

General Articles

At TitanML, we are committed to protecting the privacy of the individuals who visit our websites, (“Visitors”), including all subdomains (“Websites”) and users of any version of our software (“Service”) who are registered, subscribed, or using our Service under an agreement with us, and/or using the AI Services offered within our Service (“Users”) (collectively “you”).  This privacy policy explains how we collect, use, and disclose personal information in connection with our services. "Personal information" means any information that can be used to identify an individual. This Privacy Policy applies to you and to the TitanML family of companies, including but not limited to TYTN LTD, 73 Cornhill, London, United Kingdom, EC3V 3QQ (collectively “TitanML,” “us”, or “we”).

Collection of Personal Information

We collect personal information when you use our services or interact with us. This may include:

  • Information you provide to us, such as your name, email address, or other contact information.
  • Information we collect automatically, such as your IP address, browser type, operating system, and other technical information.
  • Information we collect through cookies and similar technologies, such as your browsing history, search history, and other usage data.

Use of Personal Information

We use personal information for the following purposes:

  • To provide and improve our services, including to develop and improve our NLP models.
  • To communicate with you, including to respond to your inquiries and provide customer support.
  • To personalize your experience and customize our services to your interests and preferences.
  • To comply with legal obligations, such as responding to subpoenas or other legal requests.
  • To provide licenses or register you to use our Service.
  • To provide you with customer support for our Service;
  • To provide AI Services;
  • To send you questionnaires and surveys that allow us to improve our Service;
  • To allow you to apply for positions at TitanML;
  • To customize our communications (emails, newsletters, etc.) and our Websites according to your preferences (allowing you to request specific information about our products and services, for example);
  • To provide you with marketing related materials;
  • To send you communications to promote or advertise our products and services;
  • To provide the opportunity for you to download our product documentation or any other communications available on our Websites from TitanML and/or third-party partners (for example: white papers, etc.);
  • To allow you to make a request for a demo of our Service;
  • To enable you to register for events organized by us and/or in collaboration with others;
  • To allow us to carry out obligations relating to any agreements entered into with Users and/or their companies;
  • To allow us to collect usage statistics for internal analytics relating to our Service in order to improve the Service and provide better support;
  • To notify you of changes to our Service and Websites; and
  • If applicable, to allow you to transfer information to a third party.

Logs, Cookies, Behavioral Marketing

We gather certain information in log files about your use of our Websites, including the type of browser you use, access times, pages viewed, your IP address and the page you visited before navigating to our Websites, and store it in log files. We may also log or monitor information about your access to our Service, but this does not include any Personal Data.


We will retain information, including Personal Data of Users and Visitors for as long as needed to provide our Service or respond to requests. We only retain and use the information and Personal Data as necessary to comply with our agreements, legal obligations, and the resolution of any disputes.

Requests To Manage Or Delete Information

If you want to access, correct, delete, or transfer any information you have provided, you may send a request to TitanML and we will respond and address your request within 30 days. This also applies to your right: (i) to be informed; (ii) of access; (iii) to rectification; (iv) to erasure; (v) to restrict processing; (vi) to data portability; (vii) to object); (vii) not to be subject to automated decision-making and (viii) to determine guidelines as to the use of your Personal Data after your death.

You also have the right to lodge a complaint with a supervisory authority.

Disclosure of Personal Information

We may disclose personal information to the following types of third parties:

  • Service providers who help us provide and improve our services, such as hosting providers and analytics providers.
  • Affiliates and partners who work with us to develop and improve our NLP models.
  • Law enforcement or other government agencies in response to legal requests, such as subpoenas or court orders.
  • Other parties as required by law or to protect our rights, property, or safety.

Security of Personal Information

We take reasonable measures to protect personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

European Economic Area

Information, including Personal Data collected within the European Economic Area (“EEA”) may be transferred to countries outside of the EEA for the purposes described in this Privacy Policy. We believe and follow the principles under European Union law, and we obtain not only your consent to legitimize data transfers from the EEA to the United States and other countries but also have in place agreements containing Standard Contractual Clauses or other appropriate safeguards established by the European Commission.

You can contact us with questions or concerns regarding any transfer of your information or Personal Data to jurisdictions outside the EEA.

Changes to this Privacy Policy

We may update this privacy policy from time to time to reflect changes in our services or applicable laws. We will notify you of any material changes by posting the updated policy on our website or by other means.